Job Satisfaction and Burnout Among Palestinian Nurses

La Revue de Sante de la Mediterranee orientale – Vol. 15, No. 1 - March 29, 2009 - Back to Resources Page [1]

An exploratory descriptive study design was used to investigate job satisfaction and burnout among Palestinian nurses. A random sample of 152 nurses was recruited from private hospitals. The instruments included a demographic questionnaire, the Minnesota satisfaction questionnaire and the Maslach burnout inventory. Respondents reported moderate levels of job satisfaction and moderate burnout. Palestinian nurses face many challenges in their daily work due to decreased chances of job advancement and emotional exhaustion which may lead to job dissatisfaction. Health care administrators and policy-makers have a responsibility to find solutions to problems that cause job dissatisfaction and burnout among nurses to ensure the delivery of quality health care services.

Nursing is a stressful profession that deals with intense human aspects of health and illness [1–3]. Consequently, the stressful nature of nursing can ultimately lead to job dissatisfaction and burnout [2–7]. Among health care professionals, nurses have been found to be most prone to burnout [8]. Job satisfaction and burnout among health care providers are important issues since they affect turnover rates, staff retention and ultimately the quality of patient care [9–11].

Job satisfaction has been described as the degree of positive affective orientation toward a job [2,4,5]. Burnout has been defined as a syndrome of physical and emotional exhaustion, involving the development of negative self-concept, negative job attitudes and loss of concern for clients [8]. Job satisfaction and burnout have been studied in several industrial countries for decades, but have only been investigated in some developing countries in the past 2 decades [3,12–14]. Therefore, the phenomena of job satisfaction and burnout in the Arab culture remain poorly researched and the majority of the work remains unpublished (Y. Abu-Dahrieh, 1989; A. Abu-Ajamieh, 1991; H. Hamdan, 1993; Bolad et al., 2000, unpublished data)

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La Revue de Sante de la Mediterranee orientale – Vol. 15, No. 1 - March 29, 2009 - Back to Resources Page [1]